Client wanted a 24/7 system to collect specific details about website visitors that also conducted a segmentation.
- Built a custom chat system that allowed company to enter a live chat with website visitors
- Chat provided a series of questions taking the visitor through a qualification phase
- Data was captured and forward to an account rep for followup
- System automatically followed up with the visitor and providing information about the company’s product and service through a sequence of emails that changed based on user interests and requests