We built the system for the spaces between.
Between a prospect's question and the first answer. Between a decision and a confident onboarding. Between excellent service and a client willing to tell others. Those small moments determine how a business feels to work with - and Six Level Flow exists to make them responsive, connected, and intentional.
A client journey should feel like one continuous relationship.
Not six departments. Not five inboxes. Not a string of reminders someone has to remember to send. One thoughtful flow that supports the team and respects the person moving through it.
Larry Taylor, Ph.D.
Psychology · Digital Marketing · Business Systems · Customer Trust
Larry Taylor works at the intersection of psychology, digital marketing, business systems, and technology.
His career has included work as a startup founder, small-business advisor, and Fortune 500 information-technology professional, with experience in industries where trust and long-term relationships matter—particularly financial services and healthcare operations.
Larry holds both a master's degree and Ph.D. in Psychology with an emphasis in digital media. His doctoral research examined how trust develops between organizations and the people they serve in online environments.
That combination of psychology, marketing, operations, and technology shaped the SixLevel approach: start with the customer relationship, identify where trust breaks, and use better systems to create a more consistent experience.
The question isn't simply, “What can technology automate?”
The better question is, “What does the customer need to experience in order to trust the business?”
Founder, SixLevel · Co-Founder & Director of Marketing & Technology, CSLA Institute
The tools were working. The experience was not.
Six Level Flow began with a recurring observation: capable service businesses were buying more technology while prospects and clients were still encountering silence, repetition, and uncertain next steps.
The problem wasn't effort. Teams were working hard inside systems that had never been designed as one journey. Lead response, onboarding, service communication, reviews, and referrals each lived somewhere else.
We organized the journey into six stages - Acquisition, Lead Response, Commitment, Onboarding, Retention, and Advocacy - then built the operating flow to connect them. Today, Six Level Flow brings AI-powered voice, responsive visitor engagement, structured data capture, and coordinated multichannel communication into the places where they remove friction - while human expertise stays at the center.
A service economy where no valuable relationship is lost to a broken handoff.
Give service businesses a connected system that makes responsiveness and care easier to deliver.
Simple principles. Applied to every stage.
Design around the relationship
Technology should support the way trust develops - not force people through a rigid sequence built around software limitations.
Use AI with intention
Apply intelligence where it improves speed, context, and consistency. Human judgment stays firmly in control.
Connect before adding
A business rarely needs another isolated tool. It needs the essential moments, conversations, and handoffs to work together.
Let every stage strengthen the relationship after it.
See how the Six Level Flow system can bring more clarity, responsiveness, and continuity to the experience your business delivers.
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